Conflict Resolution Essay -- GCSE Business Marketing Coursework Essays

Conflict Resolution Conflict in the work place is inevitable. People will argue, disagree, or treat another badly for many reasons. Racial prejudice, sexual prejudice, religious prejudice, or simply not liking someone can and will cause conflict. Conflict resolution can be handled in a one-on-one manner (the boss talking to employees) or can be handled through mediation or negotiation. The one-on-one method will work in a small business setting where there is employee conflict or business conflict. In a larger corporate setting mediation or negotiation is often used to settle conflicts. Union negotiations are a good example of this. Listed below are some methods that may be used for conflict resolution. Many of these can be used in a one-on-one setting or in a larger setting where mediation is being used to settle a conflict. 1. Separate the people from the problem. One specific technique that can work is to change the shape of the table rather than sitting opposite your 'opponents', arrange the seating so that all the parties are sitting together facing a flip chart or blackboard where the problem is presented. That makes it clear that all the participants are facing the problem together, that instead of it being 'us' against 'them', it is a case of 'all of us' against 'it'. 2. Distinguish between interests and positions. When preparing for a negotiation, or after it has begun, don't just ask "What do they want?" It is also important to ask, "Why do they want it?" It is equally important - and often more difficult - to ask the same questions about your own views. Many successful negotiators find they will be more successful if they focus on understanding their interests as they enter discussions. If they haven't started out with a perfect package, the ideas of others may actually improve their final result. Negotiators who arrive with a complete package can create real problems. Modifications to their ideas might be taken personally, they may be stubborn, and reaching a satisfactory resolution is made more difficult. 3. Consider your BATNA (Best Alternative To a Negotiated Agreement). If you do not reach an agreement with the other, does that really make things worse for you? When you're selling an antique Rolls Royce and have received an offer of $43,250, you know what another potential buyer has to do to get you... ...e gains achieved by the other side may prove to be short-term indeed. 6. Only one person can get angry at a time. This is yet another means to help individuals keep a cool head and pay attention to the process and the strategy, as well as the substance of the negotiation. If it's not your 'turn' to be angry, the exercise of restraint can be turned into a positive opportunity to observe what is going on with a clear eye. No less important, yelling at each other is not negotiation; it is confrontation. In those situations there may possibly be a 'winner'; but it is even more likely there will be a 'loser'. In times past, when two property owners had a disagreement, they would hire knights and wage war to reach a conclusion. Then somebody invented lawyers, and the problem-solving process became one of waging law. Our society has reached a level of sophistication in which we recognize that the costs of waging war - or waging law - are terribly high. With the use of good negotiation skills, we have the capacity to reach conclusions in a more satisfactory manner: we can wage PEACE (Cohen). Bibliography: Cohen, Steven P., Mediate.com, www.mediate.com/articles/tnsc.cfm

Cultural Self-Assessment Essay

I got 9 correct answers and 14 incorrect answers. This score is lower than I expected. I was anticipating to get more than half of the total questions right because I thought that the set of questions on cultural competency for health care providers is an easy subject to tackle. However, my assumptions have proven me wrong. I have realized that this topic required more knowledge about different cultures and its relation to providing high-quality and culturally competent medical services. Prior to taking these quiz, I thought that giving medical attention to people from different cultural backgrounds was an uncomplicated task. The reason behind this thinking is that culture is an issue that is familiar with every individual. More so, when dealing with a problem that involves the interaction of two or more dissimilar cultures, the natural instinct is to treat the difference with sensitivity and respect. It may seem that this is as simple as it sounds. But as I learned about the results of the quiz, there appears to be more than just being considerate and being polite. What we currently know does not necessarily mean that it is everything that we ought to know. People should go beyond their comfort zone and try to understand things that are foreign to us. In the field of medicine, it is very important to practice this so as to provide the best care to patients in aid of prolonging and improving their lives. 2. Which items did you answer correctly? Which items did you answer incorrectly? To what do you attribute your incorrect responses? Out if the 23 questions in the quiz, I got mostly correct answers on questions about communicating the similarities and differences of people from different backgrounds. However, there were some aspects of this subject matter that I did not do well such as asking about the patient’s personal background in a non-offensive way and soliciting g information in a non-verbal manner. Meanwhile, the 14 incorrect answers that I obtained were mostly about the beliefs and mannerisms of specific cultures. Also, I did poorly on handling language interpretation between a medical practitioner and the patient. Apparently, based on these results, I have a lot of learning to do to be able to be a competent medical practitioner in a culturally diverse environment. I think that one of the main reasons why I did so badly in this quiz is the assumption that handling cultural differences has a universal approach. More so, I thought that a certain method or attitude can be applicable to numerous race and ethnicity. But in reality, every culture demands to be treated distinctively because a Hispanic patient can have dissimilar needs with and Asian patient or a Western medical approach cannot be applied to a medical problem of a patient from an African descent. 3. How will you enhance your cultural competence in any areas in which you were deficient? How will you maintain your cultural competence in areas in which you were proficient? Since I was able to get more wrong answers than the right ones, I have realized that I have a lot of things to learn that will increase my knowledge about cultural competency and also I have to improve my skills in handling patients of diverse cultural backgrounds. One way of achieving this is by immersing myself to another cultural environment. Thought this, I can have a first-hand experience about the various traditions and beliefs that a certain culture practices. The knowledge that I will gain from this cultural encounter would aid me in becoming more sensitive and more informed on the different aspects of a specific culture which can guide me to become an efficient health care provider. On the other hand, with the culture competence areas that I am proficient, I plan to further my knowledge when it comes to communicating similarities and differences of people from different backgrounds. It is important to properly execute this in order to gain accurate information from the patient and also to provide effective measures as a medical practitioner.

Macbeth in context Essay

Macbeth is a five act tragic play, which was written by William Shakespeare for King James I in1607. It took the world by storm and today it is one of the best known tragedies available. Since it is so worthy of praise, in this essay, I am going to do a character analysis of Macbeth, the protagonist in this play. I will be evaluating how Macbeth’s ambition and determination to be king, eventually drags him to his downfall. Despite, he is the hero the main character; Macbeth is not introduced in the first two scenes. As William Shakespeare uses this as a theatrical device to create suspense and arouse curiosity in the audience. He does this by introducing other characters in these two scenes always speak about Macbeth. For example, one of the witches says, ‘There to meet with Macbeth’. This makes the audience curious about what they are going to do to him. Furthermore they make the King and bleeding sergeant speak of his bravery and skill, making him liked already. The dramatist Shakespeare additionally uses mythological language to glorify Macbeth. For instance the Bleeding Sergeant describes Macbeth by calling him ‘Valour’s minion’ and ‘Bellona’s bride groom’. Since Bellona is the Roman Goddess of war, Shakespeare is saying that Macbeth is a lover of war and is therefore a good soldier. Valour is courage and by calling him ‘Valour’s minion’ he shows that he is fearless and courageous. The hero, Macbeth, was a victim of circumstance. He is firstly influenced by the three witches in act one scene three. They convince Macbeth that he has the right traits to become a king. This is exceedingly significant as this sets the path for Macbeth’s downfall. Another main influence on Macbeth is none other than his dearly love Lady Macbeth. She does this by questioning his manhood in act one scene seven, ‘and lives a coward in thine own esteem’. Moreover when Macbeth asks her to do it, she convinces him to murder King Duncan by saying why she cannot do it as he reminds her of her own father. During times that the play Macbeth was written, the king was considered a delegate of God. The point that Shakespeare uses King Duncan as a theatrical device is worthy of note. King Duncan description of Macbeth, before his introduction, as, ‘worthy gentleman’ and ‘valiant cousin’, shows that even God is on his side. Getting praise from a demi-god shows the importance of Macbeth in that society and he may even be a role model for people at that time. One main character in the play that shows Macbeth’s real personality is Lady Macbeth. The first time in the play that she does this is when she receives his letter, ‘Tis too full of the milk of human kindnesses. By doing this she shows that under all the heroic traits he is also kind and gentle. So, the audience feel even more amazed at him. Being his closest person, she always knows how to instigate him to do something. She shows this when she convinces him to kill King Duncan. Although this may seem to some people like she is the vamp in play, she is in fact only thinking for the betterment of her husband. This shows she is a loyal wife and thus shows how worthy Macbeth would have to be to get such a devoted partner. As every tragic hero, Macbeth has one human flaw, which in his case is his vaulting ambition. This shows that every person has a flaw, even a hero. For, if it was not for his ambition to be king, then none of the tragedies would have occurred. This gives the audience the moral lesson, which is that too much ambition can in turn harm a person rather than benefit them, but the right amount is good as was shown before when Macbeth was considered good. Even though Macbeth is considered a villain by the audience towards the end of the play, he redeems his honour and pride when he goes to fight, He still dies a hero. His redemption starts when he calls for his armour and says, ‘At least we shall die with our harness on our backs’. The point that even when all odds are against him, he still acts like a true soldier by trying to fight of the army, which is obviously worthy of praise. It is also worthy to note that at this point in time, when he is near his death, he begins to repent for all he has done, and this means that the audience now feels sorry for him and this is how he regained their respect. To conclude, my analysis, I would to praise William Shakespeare for his fine use of descriptive language and theatrical devices, which are expertly thought out to please the audience at the time, and also to glorify his hero, even on his death.

The Giver3 essays

The Giver3 essays I think that the book The Giver by Lois Lowry is a book that shows that it isnt good to be perfect or live in a perfect world. You dont get to experience many things that you experience in regular life. One example from the book is how Jonas doesnt like the job that the elders assigned to him. He didnt know what he was supposed to do as a giver. He wished he had a regular job like his friends had. Id hate someone assigning me my job in the community. I would want to be able to pick my own role, even if we both agreed on the same thing. Another reason the book shows how perfection is not good is how the life is so dull in Jonass world. Nobody sees any color. In my opinion, color makes the world very beautiful. Everybody must follow strict laws. If a citizen does not abide by these rules, they are sent to prison and singled-out from the world. Also, they never meet anyone outside their town like regular people would at colleges or on vacation. Besides the festivals when kid s grow another year, nothing very exciting goes on in the towns. Most importantly, there was almost no point to living. The only things that they did were grow up, get a job, and own kids you didnt even give birth to. Your life is controlled by a group of people that you dont see too much of. You dont experience any strange feelings like excitement or jealousy. Also, I think that the most important source of learning for a person is learning from there own experiences. People should learn from their own experiences in real life, but people dont in Jonas world. As you can see, a perfect town or community isnt that good. The quest for perfection can cause many problems. ...

10 high-paying trucking jobs hiring right now

10 high-paying trucking jobs hiring right now Do you yearn to spend your days on the open road with nothing but your thoughts and the roar of the engine? Then you must be a born trucker. However, deciding to become a pro trucker is just the first set in the decision-making process. Now you have to decide what kind of trucker to be. After all, you’ll want to make sure you land in the right spot in this surprisingly complex industry so that you can maximize your earning potential and your job satisfaction. Here’s a list of some of the highest-paying trucking jobs out there right now.1. Tanker HaulerTanker trucks are those big machines that haul liquid such as water or gasoline. You’ll need to get your CDL endorsed to do this particular job, which can be both difficult and dangerous since liquid cargo can be unstable. However, it is one of the highest paying trucking jobs- fuel tanker drivers earn as much as $70,000 per year. Consider the extra training and certification as an investment in your career.2. Hazma t DiverLike tanker hauling, hauling hazardous materials is another way to up your game. Get your CDL endorsed for this skill and you can widely increase the number of tanker hauls you’re eligible to do. Endorsing your CDL means you have access to a specialized (and lucrative) category of jobs. Hazmat drivers are also guaranteed a minimum of $1,000 a week after a year of experience according to RoadMaster.com.3. Oversized Load HaulerYou need a special license and special training to haul extra large loads such as heavy machinery, but, again, driving wide or oversized loads will mean you’ll be paid more. According to WideLoadShipping.com, oversized load truckers earn between $53,125 and $90,000 on average. You might even earn six figures if you’re willing to sacrifice some home time and work extra hard.4. Ice Road TruckerWhen it comes to trucking, no one earns more than ice road truckers. These are the brave souls who deliver their loads over pure ice. It’s an extremely dangerous career, but it is also extremely well paid- AOL Jobs reports that some ice road truckers earn up to $250,000 for just two months of icy-season work.5. Transport DriverHauling junked cars, specialty vehicles, or luxury cars will earn you more than the standard cargo. Transport drivers earn about $53,000 a year on average.6. Team DriverTeam drivers hook up with others to go twice as far, twice as fast. You won’t get a lot of breaks outside of the truck in this field, but you will make amazing time- and money. The average team truck driver makes $50,000 per year.7. OTR DriverSpecialize in long hauls from coast to coast and you’ll be sure to earn a good living. OTR, or â€Å"Over the Road,† drivers do daunting work and must be 21 or older to score gigs, but at a starting annual salary of $40-45,000 per year according to RoadMaster.com, the pay is great.8. InstructorNot every job in the trucking industry involves actual trucking. Instructors t each others how to do this specialized work while still being able to go home every night. They earn between $22,500 and $51,800 a year according to PayScale.com.9. RecruiterIf you’d rather just get paid to send other guys out on the road, you should consider becoming a recruiter. According to GlassDoor.com, the national average salary is a very enticing $50,000 a year for this comparatively low-effort career.10. Owner/OperatorWould you rather be your own boss? Well, owning a trucking company may sound like a great job, though there are numerous expenses to consider. Nevertheless, you’re still likely to end up earning a lot more than the drivers who actually have to lug their loads across the country. Indeed.com estimates that the average owner/operator makes an average annual salary of $141,000. That’s not bad for playing with trucks!

Should conscientious objection be a defence to breach of equality law Essay

Should conscientious objection be a defence to breach of equality law - Essay Example Anti-Racism laws, which are a reflection of the equality law were designed to provide a remedy to the failure by the State to not do enough to protect disadvantaged member of the society.2 The United Kingdom’s Equality Act of 2010, which is part of the wider anti-discrimination laws of Great Britain, is based on the premise of the State impacting upon the UK society through legislation to educate and instruct individuals as well as institutions on how to act during public interactions.3 The Equality Law simply requires citizens to be blind on differences to do with sexuality, race, gender, and age. Secondly, it requires citizens to be deaf on differences arising from belief or religion. However, under the concept of conscientious objection, there are seemingly exceptions to the adherence of the equality law.4 Conscientious objection has been described as â€Å"a refusal on religious or moral grounds to engage in military conflict or even serve in the armed forces.†5 A conscientious objection is normally based on religious beliefs that are obtained from trainings and must be highly upheld. A conscientious objector must prove that the newly acquired ethical and moral convictions are what direct his or her life choices. Under the English law, there are only three instances where there are legal rights to objections based on conscientious objections. These instances comprise of abortion cases, application of technological process in achieving conception/ pregnancy, and in services of the armed forces.6 Other cases examples on the application of conscientious objections are when a pharmacists declines to administer emergency contraceptives owing to his religious beliefs or when an employee breaks health and safety rules or dress codes or displays religious symbols at the work place, wh ich is an infringement upon the rights of others. Based on the above review, conscientious objection should not be used as defence for breaching the equality law since it will provide

Sheltering the Deep Assignment Example | Topics and Well Written Essays - 500 words

Sheltering the Deep - Assignment Example Jessen emphasizes the need to protect depleting marine ecosystems from pollution and other human interventions. She underscores the need to find new ways to protect these marine environments, and bats for the concept of marine protected areas, that have been successful in other parts of the world. Although she concedes that marine protected areas are not the solution to all the problems; she encourages the reader to take a fresh look at the various species that exist in an ecosystem, and consider the symbiotic relationship they share. Her efforts are directed towards awakening the reader to the rich cultural heritage of the region that preserves early forms of life on earth as well as some unique plant life, and the need to protect it before it is too late. The author’s diction conveys her love of the treasures in the deep. Her choice of words like â€Å"adorn the underwater cliffs† (185) to describe the underwater plants and animals conveys the fact that she considers these jewels of the sea. Jessen conjures up striking word pictures of the beauty of nature’s bounty. Her use of metaphors like â€Å"perched off the southern tip of Vancouver Island† (185) conjures up a picture of a bird, ready to fly away at the merest hint of danger. Jessen’s extensive use of alliteration to describe nature’s beauty gives an almost poetic quality to the piece. When the author describes â€Å"other marine mammals† that â€Å"frequent the waters foraging† (185); or her portrayal of â€Å"soaring walls and spectacular scenery† (187) of the fiords of Baffin, enhances the aesthetic appeal of the essay. Her use of euphony as in â€Å"speckled trout spawn in the shallow bays†, (186) gives a harmonious mellowness to the piece that is both pleasing to the ear as well as conveying the harmonious nature of an ecosystem. Jessen’s use of denotation when she describes the fate of ancient mariners pitted against the â€Å"treacherous waters and well known fury of Lake